Vacancy For:

Operations & Customer Service Officer

Airline Cargo General Sales Agent (GSA)

Kuala Lumpur, Malaysia

We are seeking a motivated and detail-oriented Operations & Customer Service Officer to join our team at our Airline Cargo General Sales Agent (GSA). In this role, you will play a crucial part in ensuring the smooth and efficient operation of our cargo services while delivering exceptional customer service to our clients.

Key Responsibilities

Manage day-to-day operations including reservations, tracking and tracing of shipments and cargo handling.
Coordinate with airlines, ground handlers, and other service providers to ensure timely and accurate movement of cargo.
Handle inquiries and requests from clients regarding shipment status, rates, regulations, and other related matters.
Provide proactive communication to clients regarding any delays, disruptions, or issues affecting their shipments, and work to resolve them promptly.
Process documentation accurately and in compliance with regulatory requirements, including air waybills, cargo manifest, and other necessary paperwork.
Liaise with internal departments such as sales, finance, and warehouse teams to ensure seamless coordination and execution of cargo services.
Maintain accurate records of shipments, transactions, and customer interactions using our internal systems and databases.
Monitor and report on key performance indicators (KPIs) related to operations and customer service, identifying areas for improvement, and implementing corrective actions as needed.
Stay updated on industry regulations, safety standards, and best practices to ensure compliance and adherence to industry guidelines.
Assist in training and onboarding new staff members as required.

Experience & Qualifications

Bachelor's degree in Logistics, Supply Chain Management, Business Administration, or a related field.
Minimum three years’ experience in operations and customer service roles within the airline cargo or logistics industry.
Strong understanding of air cargo operations, including booking procedures, customs regulations, and shipment tracking processes.
Excellent communication and interpersonal skills, with the ability to interact professionally with clients, colleagues, and stakeholders at all levels.
Detail-oriented mindset with strong organizational and multitasking abilities.
Proficiency in Microsoft Office Suite and experience with cargo management systems (e.g., CargoWise, or similar).
Ability to work effectively under pressure and in a fast-paced environment.
Strong problem-solving skills and the ability to resolve issues efficiently and effectively.
Knowledge of industry safety and security regulations preferred.
Flexibility to work non-traditional hours, including evenings, weekends, and holidays, as required by operational needs.

Apply Now!

If you are passionate about the logistics industry and are looking for an opportunity to contribute to a dynamic team, we invite you to apply for this exciting role and be a part of our success in delivering exceptional cargo services to our clients. Apply now to join our team!

Send Your Application

Apply Now!

my-jobs@thecorridors.asia

Send your CV to above e-mail address
stating the post applied for in the subject line of the e-mail.