The Manager for Air Freight Product will be responsible for overseeing and managing all aspects of CTX’s air freight operations, ensuring the efficient, reliable, and cost-effective movement of cargo across global air trade lanes. This role requires strong leadership, strategic vision, and in-depth expertise in international air freight management to deliver operational excellence in line with CTX’s values of trust, speed, and excellence.
Key Responsibilities
Develop and implement strategies to optimize air freight operations, including airline selection, route planning, capacity management, and cost control, to meet company objectives and client requirements.
Negotiate contracts, rates, and service agreements with airlines, general sales agents (GSAs), consolidators, and other vendors to maximize profitability while maintaining high service levels.
Monitor air freight market trends, capacity changes, rate movements, regulatory updates, and industry developments to identify opportunities for improvement and growth.
Ensure compliance with all relevant aviation, security, customs, and international trade regulations and industry standards, including applicable air cargo security programmes and requirements.
Collaborate closely with sales, customer service, customs brokerage, and other internal teams to align air freight operations with business goals and deliver exceptional service to clients.
Work with stakeholders to manage and respond to RFQs, RFIs, and RFPs, providing competitive and commercially viable air freight solutions.
Establish and maintain strong relationships with key stakeholders, including airlines, GSAs, consolidators, ground handlers, airport authorities, and customs officials, to facilitate smooth operations and resolve issues proactively.
Oversee shipment planning and execution, including bookings, space allocation, cargo acceptance, documentation, flight connections, tracking, and exception management, ensuring timely and accurate handling.
Analyze performance metrics and KPIs to evaluate operational efficiency, service reliability, profitability, and customer satisfaction; identify improvement areas and implement corrective actions.
Provide regular reports and updates to senior management on the performance and status of air freight operations, including financial performance, service levels, capacity, and key initiatives.
Lead and manage the air freight operations team, providing guidance, support, and mentorship to ensure optimal performance and professional development.
Experience & Qualifications
Bachelor's degree in logistics, supply chain management, business administration, or a related field.
Minimum of 5–7 years of experience in air freight operations within the international freight forwarding industry, with at least 3 years in a managerial or leadership role.
Strong knowledge of air cargo procedures, airline operations, air freight documentation, cargo handling, and customs requirements.
Good understanding of air cargo security requirements, aviation regulations, dangerous goods handling principles, and applicable industry standards.
Proven track record of successful rate and contract negotiation, cost management, capacity planning, and vendor relationship management.
Excellent leadership, communication, and interpersonal skills, with the ability to motivate and inspire a team.
Strategic thinker with the ability to develop and execute plans to achieve business objectives.
Proficiency in freight forwarding software and Microsoft Office suite.
Detail-oriented with a focus on quality, service reliability, and continuous improvement.
Ability to thrive in a fast-paced, dynamic environment and effectively manage multiple priorities.
Knowledge of customs regulations and international trade compliance is preferred.
Apply Now!
Join the team and lead the way in delivering excellence in air freight operations. Apply now to be part of a dynamic and innovative organization committed to exceeding client expectations in international logistics.
