Vacancy For:

Documentation & Customer Service Staff

Air & Ocean Freight

Jakarta, Indonesia

The Documentation & Customer Service Staff member will support CTX’s air and ocean freight operations by assisting with shipment documentation, customer communication, and day-to-day coordination activities. This is an entry-level opportunity for a motivated and responsible individual who is keen to build a career in the international freight forwarding and logistics industry. The successful candidate should be willing to learn, have good communication and organizational skills, and demonstrate a customer-focused attitude while supporting the team in delivering reliable and efficient services in line with CTX’s values of trust, speed, and excellence.

Key Responsibilities

Assist in preparing, checking, and processing import and export documentation for air and ocean freight shipments.
Support the preparation and verification of shipping documents, including Air Waybills (AWBs), Bills of Lading (B/Ls), commercial invoices, packing lists, and other relevant documents.
Coordinate with airlines, shipping lines, overseas agents, transporters, customs brokers, and other service providers under the guidance of the operations team.
Respond to customer inquiries and assist in providing timely updates on bookings, shipment status, transit schedules, and delivery arrangements.
Assist with air and ocean freight bookings and follow up with relevant parties to support smooth shipment execution.
Monitor shipment progress and promptly communicate updates, delays, or operational issues to customers and the relevant internal team.
Liaise with the operations and sales teams to support the resolution of documentation discrepancies and customer service matters.
Maintain accurate shipment files, trackers, and operational records, ensuring that information is updated and properly organized.
Assist in handling customer feedback and service-related concerns professionally, escalating matters to the relevant team member when required.
Ensure that documentation and assigned tasks are completed accurately and within the required timelines, following company procedures and applicable requirements.
Provide general administrative and operational support to the air and ocean freight teams as required.
Work collaboratively with colleagues and demonstrate a willingness to learn, take responsibility, and continuously develop freight forwarding knowledge and skills.

Experience & Qualifications

Fresh graduates with a Diploma or Bachelor's degree in logistics, supply chain management, business administration, or a related field are encouraged to apply.
Candidates with internship experience in freight forwarding, logistics, shipping, documentation, or customer service will have an added advantage; prior full-time work experience is not required.
Basic understanding of import and export processes or air and ocean freight operations is an advantage, but willingness to learn is essential.
Good written and verbal communication skills, with the confidence to communicate professionally with customers and service partners.
Good organizational and time-management skills, with the ability to manage assigned tasks and meet deadlines.
Basic proficiency in Microsoft Office applications, particularly Word and Excel.
Strong attention to detail and willingness to handle documentation and data accurately.
Positive attitude, eagerness to learn, and ability to work both independently and as part of a team.
Responsible, proactive, adaptable, and comfortable working in a fast-paced environment.
Good command of English; additional language skills will be an advantage.

Apply Now!

Start your career with CTX Logistics and gain hands-on experience in the dynamic world of international air and ocean freight. If you are eager to learn, ready to take on new challenges, and passionate about delivering great customer service, we would love to hear from you. Apply now!

Send Your Application

Apply Now!

ctxid-jobs@thecorridors.asia

Send your CV to above e-mail address
stating the post applied for in the subject line of the e-mail.